Inflect Operations LLC ("Inflect Operations," "we," "us," or "our") provides business development, technology delivery, applied automation services, and related products including Ouvela. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit inflectoperations.com, communicate with us, use our services, or receive communications from us.
Information We Collect
We may collect information you provide directly to us, information generated when you use our services, and information collected through ordinary website and communications operations.
- Contact information, such as name, business name, email address, phone number, and mailing address.
- Business and account information needed to provide services, respond to inquiries, manage onboarding, or support customer relationships.
- Records, files, messages, or related details you choose to send, upload, receive, or manage through Inflect Operations or Ouvela workflows.
- SMS and messaging preferences, including your mobile phone number, opt-in status, opt-out status, help requests, and message delivery information.
- Technical information, such as IP address, browser type, device information, pages visited, and timestamps.
How We Use Information
We use information to operate our business, provide services, communicate with users, and maintain reliable systems.
- Provide, maintain, and improve Inflect Operations and Ouvela services.
- Send account, support, onboarding, service, and record-related notifications.
- Notify users when they have received a record, file, update, request, or other service-related item.
- Respond to inquiries, provide customer support, and manage business relationships.
- Monitor security, prevent misuse, troubleshoot issues, and comply with legal obligations.
- Maintain consent, opt-in, opt-out, and communications records.
SMS and Mobile Messaging
If you provide your mobile number and consent to receive text messages from Inflect Operations LLC or Ouvela, we may send SMS messages related to account activity, record notifications, support, onboarding, or service updates. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help.
Mobile phone numbers, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may use service providers, such as messaging platforms and telecommunications providers, only as needed to deliver and manage SMS communications on our behalf. Those providers are not permitted to use SMS opt-in data for their own marketing.
How We Share Information
We do not sell personal information. We may share information only in limited circumstances:
- With service providers who help us operate websites, messaging, hosting, analytics, support, security, and business systems.
- With customers, partners, or authorized users as needed to provide the services you requested or to complete a workflow you participate in.
- When required by law, legal process, or valid government request.
- To protect rights, safety, security, property, or the integrity of our services.
- In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets.
We do not share mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.
Data Retention
We keep information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and preserve messaging consent records. Retention periods may vary depending on the type of information and the reason it was collected.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- You may contact us to request access, correction, deletion, or updates to your information, subject to applicable law and verification.
- You may opt out of SMS messages by replying STOP to any message.
- You may request help by replying HELP to any SMS message or contacting us by email.
- You may control cookies or browser storage through your browser settings.
Children's Privacy
Our services are intended for business and professional use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Continued use of our website or services after an update means the updated policy applies.
Contact
For privacy questions or requests, contact Inflect Operations LLC at hello@inflectoperations.com.